As Svetlana recalled, she was very well treated at the clinic – they listened to her story and helped her collect all necessary documents. The staff of Adilet had been actively supporting Svetlana and provided free legal representation in her interaction with state authorities in obtaining of a new passport.
In 2012 the certificate from Russia has finally arrived and Svetlana got closer to getting her passport. However, on account of red tape Svetlana’s problem was not resolved then.
During these years Svetlana has got a family of her own. She now has four children: son Vladislav and three daughters Alexandra, Diana and Miroslava. But, because Svetlana did not have a passport neither of her children received birth certificate.
There were other problems caused by the absence of identification documents. For instance, Svetlana could not get employed and she had to rely on her mother for financial support. Neither Svetlana nor her kids could get treated at the hospital. One of the girls had very serious sight impairment but Svetlana could never get a status of disability for her. The children could not be accepted by a kindergarten or a school. Eventually she succeeded in sending her younger daughters to school, but the elderly Vladislav did not receive any formal education.